Terms of Sale
Last updated: 28 August 2026
In short
- The daily ritual stays free, forever. Writing, rereading your past years, receiving your question and your quote: none of that requires a subscription.
- Premium adds depth over time: readings of the week, the month, the year, and an export of your journal.
- These readings are generated automatically by artificial intelligence, from your own writings. That is section 3.
- Payment, invoicing, cancellation and refunds go through Apple or Google, not through us. That is detailed in section 2.
- The subscription is for people aged 16 and over, like the rest of the app.
1. Purpose and publisher
These terms govern the Lumeno Premium subscription, offered within the Lumeno app published by Matthieu Mary, sole trader, residing at 62 chemin de la Bourière, 85300 Froidfond, France. SIREN 103 707 303, SIRET 103 707 303 00022, EU VAT number FR47103707303. Phone: +33 7 56 93 85 44. Contact: contact@lumeno-app.com.
They complete the terms of use and the privacy policy, which remain applicable. Where there is a contradiction on a point relating to the subscription, these terms prevail.
The subscription is reserved for people aged at least 16, like the whole service. By subscribing, you declare that you have the legal capacity to do so.
2. How the purchase works
This is the most important point in this document, and the one that most often surprises people.
The subscription is taken out exclusively within the app, through the store you came from: Apple (App Store) or Google (Google Play). It is the store that collects payment, issues the invoice, manages renewal and handles refunds, under its own terms and conditions, which you accepted when you created your account with it.
Depending on the store and on your country of residence, it acts either as the seller or as an intermediary acting on our behalf. That qualification is a matter for its terms, not ours, and we cannot change it. In every case, and whatever that qualification, you keep all of your consumer rights against us for the service we provide to you.
In practice:
- we receive neither your card number, nor your bank details, nor your billing address;
- cancellation and refund requests are made from your Apple or Google account, not from Lumeno;
- we have no technical way to cancel your subscription for you, or to refund you directly;
- the only thing we receive from the store is your subscription status, never your payment data.
If something goes wrong, write to contact@lumeno-app.com: we will answer, point you to the right place, and support your request with the store where it is justified.
3. What premium includes
- Your reading of the week, every Sunday evening, from what you wrote during the week.
- Your letter of the month, at the end of each month, a fuller reading of the period.
- Your book of the year, every January, your last twelve months reread chapter by chapter.
- The export of your journal as a PDF, your writings and your readings gathered into one document.
These readings are generated automatically by an artificial intelligence system, from your own writings. No human being reviews them before you receive them. They may contain approximations or misreadings, and we do not guarantee their accuracy, their relevance, or their consistency from one period to the next.
As stated in sections 10 and 11 of the terms of use, this content has no medical, therapeutic or advisory value. You are subscribing to an editorial object, not to a result.
Producing a reading requires a minimum of writing over the period concerned. Without enough material, the reading cannot be composed, and the app tells you so. That is not a failure to supply.
Generation depends on a third-party artificial intelligence provider. An outage on their side may delay a reading. We then do everything we can to produce it as soon as possible.
4. What stays free
The subscription never gates the daily ritual. Without paying, you keep access to the question of the day, to writing, to the feelings, to the quote, and to rereading everything you have written, across all years. We commit to never putting your own words behind a subscription.
Obtaining a copy of your data under the right to portability is also free and independent of any subscription: see section 12 of the privacy policy. The premium PDF export is a matter of layout comfort, not a condition of access to your data.
When a subscription expires, you keep access to all your writings and to the readings already produced. Only the production of new readings stops.
5. Plans and prices
| Plan | Price | Term |
|---|---|---|
| Monthly | €2.99 incl. tax | 1 month, renewed automatically |
| Yearly | €19.99 incl. tax | 12 months, renewed automatically |
These amounts are indicative, for France. Only the price displayed in the app at the time you subscribe is binding. It may vary with your country, the local currency, applicable taxes and adjustments made by the store concerned.
6. Automatic renewal
The subscription renews automatically at the end of each term, for the same duration and at the same price, unless cancelled before the end of the current period. Payment is taken within the 24 hours before the renewal date, from the payment method registered with the store.
Renewal, pre-renewal reminders and the related legal information, in particular that provided for in articles L215-1 and following of the French Consumer Code, are implemented by the app store, which alone holds the payment method and the billing calendar. We have no access to them. The list of your current subscriptions, their renewal date and their price can be consulted at any time in your Apple or Google account settings.
7. Cancellation
You can cancel at any time, without justification and without cost, from your account settings:
- iPhone or iPad: Settings, your name, Subscriptions.
- Android: Google Play, profile menu, Payments and subscriptions, Subscriptions.
Cancellation takes effect at the end of the period already paid for. You keep premium access until then. No pro rata refund is made for the current period, unless the law provides otherwise or the store's policy is more favourable.
Deleting your Lumeno account does not cancel your subscription, since the subscription is managed by the store. Remember to do both. The app reminds you of this when you delete your account.
On our side, we may end a subscription in the event of a clear breach of the terms of use. We would then refund you, or support a refund request, pro rata for the unused period.
8. Right of withdrawal
The subscription covers digital content supplied immediately, before the end of the fourteen-day withdrawal period. Under article L221-28 13° of the French Consumer Code, that right is lost only if you gave your prior express agreement to immediate performance while acknowledging that you would lose your right of withdrawal.
That agreement is collected, where applicable, by the app store at the time you subscribe, as part of its own purchase flow. We do not claim to substitute a blanket waiver for it: if the conditions of article L221-28 13° are not met, your right of withdrawal stands and we will help you exercise it.
In practice, Apple and Google apply their own refund policies, often more generous than the legal period. A refund request is made directly with them, through reportaproblem.apple.com for Apple, or from Google Play for Android.
9. Changes to prices and to the offer
Prices may change. Any change affecting a current subscription will be notified to you in advance by the store concerned, and will only take effect after your explicit agreement or at the next renewal, according to the platform's rules. You can always refuse by cancelling.
The content of premium may change. We commit not to remove the essential elements described in section 3 during a period already paid for, unless we offer you an equivalent in return or, failing that, support a pro rata refund request.
10. Warranties and failure to supply
The digital content supplied benefits from the legal warranty of conformity provided for in articles L224-25-12 and following of the French Consumer Code. We answer for defects of conformity appearing during the period of supply.
If a premium feature were to become lastingly unavailable through our fault, write to contact@lumeno-app.com. We will look for a solution, and support a refund request with the store where it is justified.
The following do not constitute a defect of conformity: an interruption attributable to the store, to your carrier or to your device, a temporary outage of the artificial intelligence provider, a case of force majeure, or the absence of a reading for lack of enough writing over the period (section 3).
Our liability under the subscription is assessed in light of the nature of the service. Nothing in these terms restricts your mandatory consumer rights, nor our liability in cases of wilful misconduct, gross negligence or personal injury.
11. Miscellaneous
Severability. If a clause of these terms is held void, unwritten or unenforceable, the remaining clauses stay in full force.
Amendment. These terms may be amended. The last updated date appears at the top of this page. A substantial change affecting a current subscription will be flagged in the app, and will not apply retroactively to the period already paid for.
Language. These terms exist in French and in English. In the event of a discrepancy in interpretation, the French version prevails.
12. Governing law and disputes
These terms are governed by French law. If you habitually reside in another country, this choice does not deprive you of the protection afforded by the mandatory provisions of the law of your country of residence.
In the event of a disagreement, contact us first at contact@lumeno-app.com. Most situations are settled that way.
If our answer does not satisfy you, you may use a consumer mediator free of charge. As publisher, we have joined the following scheme:
- Société Médiation Professionnelle, consumer mediator listed by the CECMC.
- Rue Marc Sangnier, 33130 Bègles, France.
- www.mediateur-consommation-smp.fr
Referring a matter to the mediator requires that you first tried to settle the disagreement directly with us, through a written complaint.
These terms in no way restrict the rights the law guarantees you as a consumer, in particular the legal warranty of conformity. You retain the right to bring the matter before the competent court of your place of residence.
13. Contact
A question about your subscription: contact@lumeno-app.com.